This page is translated using machine translation. Please note that the content may not be 100% accurate.
Our official website is temporarily unavailable in languages other than Japanese
Due to a service outage at the automatic translation system we use, our official website cannot be viewed in languages other than Japanese. We sincerely apologize for the inconvenience. Until the service is restored, this page provides information on how to purchase admission tickets and basic information about the facility.
- SHIBUYA SKY is open as usual
- Please purchase admission tickets from our Japanese website, using your browser’s translation feature or similar tools.
- Official pages in languages other than Japanese are currently unavailable
You can read our Japanese website in translation
If your browser has a translation feature, you can use it to read our Japanese official website in your own language.
Open the Japanese websiteNEWS
ImportantChanges to ticket purchase and entry methods from November 19, 2026
With the renewal of our official web ticket purchase site, the methods for purchasing tickets and entering the facility will change for admission on and after November 19, 2026.
■How to purchase
The purchase site you use depends on where you live.
- Residents of Japan: Purchase site for residents of Japan
- Overseas residents: Purchase site for overseas residents
■How to enter
The verification method at entry depends on where you purchased your ticket.
| Where purchased | Verification at entry |
|---|---|
| Official web ticket purchase site (for residents of Japan) | QR code verification |
| Official web ticket purchase site (for overseas residents) | Passport verification |
| Authorized resellers (Klook, Trip.com, KKday) | Passport verification |
■For guests subject to passport verification
At entry, you will be asked to present the original passports of all visitors in your party. They will be checked against the passport information registered at the time of purchase, so please be sure to bring them with you.
*Guests subject to passport verification cannot enter with a QR code alone.
ImportantChange to opening hours on Thursday, November 19
For operational reasons, SHIBUYA SKY’s opening hours on Thursday, November 19, 2026 will be changed as follows.
- Thursday, November 19, 2026
- 15:00 - 22:30 (last entry 21:20)
- *From 10:00 to 15:00, the facility, including the 14F ticket counter, will be closed
- *Annual pass renewals and ticket purchases will not be available until 15:00
We apologize for any inconvenience and thank you for your understanding. We look forward to your continued patronage.
Before your visit, please be sure to check the precautions about entry.
Precautions about entryFAQ
I purchased a web ticket, but I haven’t received my QR code.
For inquiries about “Webket” tickets, please contact:
Goodfellows Co., Ltd. – Webket Support
Tel +81-422-27-6238
Hours: 9:30–17:00 JST (open every day)
Email support@webket.jp
*For tickets purchased through resellers (Trip.com, KKday, Klook, etc.), please check the respective website
Does the weather affect opening?
The outdoor area may be closed depending on weather conditions.
Can I cancel or get a refund after purchase?
■Web tickets
Free cancellation is available only for eligible web tickets through the day before your visit. On the day of your visit, tickets cannot be canceled except when the rooftop is closed.
[Free cancellation service when the rooftop is closed]
If the rooftop is closed at your designated entry time, you can cancel free of charge on the day of your visit, up until you enter. If you wish to visit on another day, please purchase a new ticket.
- *Tickets cannot be canceled once a certain amount of time has passed after the designated entry time
- *The indoor observation corridor on 46F remains open even when the rooftop is closed
- *Please check the rooftop’s open/closed status on SHIBUYA SKY’s official X account or official website
SHIBUYA SKY official X account
■How to cancel
The tickets eligible for the cancellation service are ① and ② below. The cancellation method differs depending on the ticket.
① Tickets purchased on our official ticket site “Webket”
You can cancel from My Page.
- *Cancellations must be made per transaction. Tickets within the same transaction cannot be canceled one at a time
- *If a transaction includes tickets that are not eligible for cancellation, it cannot be canceled
(Example)
- Purchasing tickets for 5 people in one payment and canceling all 5 tickets: possible
- Purchasing tickets for 5 people in one payment and canceling only 3 of them: not possible
② Official tickets from Trip.com, KKday, and Klook
Detailed cancellation instructions (PDF)
■Tickets purchased at the counter
These tickets cannot be canceled.
*Cancellation policies for event tickets may differ. Please check on the purchase screen
INFORMATION
- Hours
- 10:00 - 22:30 (last entry 21:20)
- Location
- Shibuya Scramble Square, 14F
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