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Cancellation policy

■Web tickets

Free cancellation is available only for eligible web tickets through the day before your visit. On the day of your visit, tickets cannot be canceled except when the rooftop is closed.

[Free cancellation service when the rooftop is closed]

If the rooftop is closed at your designated entry time, you can cancel free of charge on the day of your visit, up until you enter. If you wish to visit on another day, please purchase a new ticket.

  • *Tickets cannot be canceled once a certain amount of time has passed after the designated entry time
  • *The indoor observation corridor on 46F remains open even when the rooftop is closed
  • *Please check the rooftop’s open/closed status on SHIBUYA SKY’s official X account or official website

SHIBUYA SKY official X account

■How to cancel

The tickets eligible for the cancellation service are ① and ② below. The cancellation method differs depending on the ticket.

① Tickets purchased on our official ticket site “Webket”

You can cancel from My Page.

  • *Cancellations must be made per transaction. Tickets within the same transaction cannot be canceled one at a time
  • *If a transaction includes tickets that are not eligible for cancellation, it cannot be canceled

(Example)

  • Purchasing tickets for 5 people in one payment and canceling all 5 tickets: possible
  • Purchasing tickets for 5 people in one payment and canceling only 3 of them: not possible

Go to My Page

② Official tickets from Trip.com, KKday, and Klook

Detailed cancellation instructions (PDF)

■Tickets purchased at the counter

These tickets cannot be canceled.

*Cancellation policies for event tickets may differ. Please check on the purchase screen